Returns NON-DEFECTIVE MERCHANDISE RETURNS Accepted authorized non-defective merchandise returns will be allowed full credit less 20% for restocking fee. 1.  Time Limit:  Return Authorization must be submitted within 2 weeks of shipping date of order.  Requests made later than 2 weeks will not be honored.  2. Return Shipment:  Authorized return must be shipped prepaid.   Note:  For your protection, insure return shipment. 3.  Conditions:  Non-defective merchandise must meet the following conditions to qualify for return acceptance.     a.   Merchandise must be in its original minimum inner pack quantity, as shipped by us   Broken quantity inner packs are not returnable.    b.   Sample items are not returnable.    c.   Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.    d.   Seasonal items (such as items designed for Christmas sales or Easter sales) are not returnable.    e.   All discontinued items, including catalogs and other printed literature are not returnable.     f.   All personalized items are not returnable.     g.  All catalogs are not returnable.     h.  All sample packs are not returnable. A copy of the ORIGINAL ORDER CONFIRMATION must be included with the return. DEFECTIVE MERCHANDISE 1.  Time Limit:  2 weeks from date of delivery.  2.  Return Shipment:  Authorized return must be shipped prepaid.  For your own protection, insure the return shipment. 3.  Handling:   Accepted returns will be credited to your account. 4.  Authorization Defined:  Return authorization does not guarantee that return will be accepted.  Return will be accepted if it is within the policy herein stated and the item is confirmed defective. NOTE:  Manufacturers' Warranties.   Many Gift Premium incentive items are guaranteed by the manufacturer for periods up to 1 year.  All such products specify warranty with the product.  If such item becomes defective while in use, the item should be returned to the manufacturer for repair or replacement as specified in the Manufacturer's Warranty. A copy of the ORIGINAL ORDER CONFIRMATION must be included with the return.  A DROP-SHIP CUSTOMER WANTS TO RETURN AN ITEM All conditions apply for drop ship customers, as stated above.  You are responsible for reimbursing your customer for the returned merchandise. ---------------------------------------------------------------------